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Help Center
Portal
Portal
Customers
Collections
Collection Schedules
User
Reset password
Report
FAQ
API
Technical Documentation
Customer Journey
Portal
Help and instructions for using our Client Portal
Direct Debit Portal Training
How can I change my group details?
Where can I find my group number and group details i.e bank details, contact information?
How can I search an individual customer?
Will L&Z automatically collect again if the scheduled payment is failed?
London and Zurich Portal Guide and Video
How and when can I cancel a Direct Debit Collection Schedule?
Do you have a report that shows failed collections and what does this show?
How to add a new payer (customer) on L&Z portal?
Can I upload a file to add new customers to the portal and if yes how?
Customers
How do I change a payer’s bank account details?
How to reinstate a Customer Account?
How do I add Customers?
How do I change my customer’s contact information?
Where can I see all suspended customers?
How can I see all active customers L&Z is collecting from?
Where can I see all my customers that I have added on L&Z Portal?
What graphs can is see on L&Z Portal
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Collections
How do I add Collections for more than one Customer in one go?
How do I add individual Collections or Collection Schedules?
Which is the earliest date I can collect after adding a Customer?
How do I add a Collection Schedule?
How can I view and download the collection schedule report?
Is there a report that only shows collections that are failed?
How can I cancel a file after submission?
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Collection Schedules
How to suspend a collection schedule/cancel payments?
How do I add Collection Schedules for more than one Customer?
What is a Collection Schedule?
Can I upload a collection schedules via a file all in one go?
How to add one off collection schedules by uploading a file.
How can I view what files that have been uploaded into the portal?
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User
Creating a new user
Where can I find an audit trail of anything I have done on the L&Z Portal?
Where can I find my group number and group details on L&Z portal?
Can I delete or disable a user?
Reset password
How do I reset my L&Z portal password
Report
Where can I view my Invoices?
What is a collections report and what information does it give?
How to obtain, view and download invoices within the L&Z portal
How to View and Download the Summary of Payment Activity and Schedule Report.
How can I view breakdown of payments that have been made to us?
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