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Help Center
Portal
Portal
Customers
Collections
Collection Schedules
User
Reset password
Report
FAQ
API
Technical Documentation
Customer Journey
Portal
Help and instructions for using our Client Portal
How can I search an individual customer?
Do you have a report that shows failed collections and what does this show?
How and when can I cancel a Direct Debit Collection Schedule?
How to Unsuspend or Reinstate a Customer on L&Z portal
How to obtain, view and download invoices within the L&Z portal
London & Zurich Portal Guide and Training Video
Customers
How do I change a customer/payer’s bank account details?
How do I change my customer’s contact information?
How can I see all active customers L&Z is collecting from
How to Manually Add a New Customer
Can I upload a file to add new customers to the portal and if yes how?
How to Suspend a Customer or Cancel Collection Schedules?
How to manually add a new payer (customer) on L&Z portal?
Where can I see all my customers that I have added on L&Z Portal?
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Collections
Which is the earliest date I can collect after adding a Customer?
How to View and Download the Summary of Payment Activity and Schedule Report
Will L&Z automatically retry a collection again if the scheduled collection is failed?
How to Add a Collection Schedule
What is a Collection Schedule and How to view a Collection Schedule in the L&Z Portal?
Can I upload collection schedules via a file all in one go
How can I view what files that have been uploaded into the portal?
How to View and Download the Collection Schedule Report?
When will I know if a payment has failed?
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Collection Schedules
How to Add One-Off Collection Schedules by Uploading a File with or without payer data.
User
Creating a new user
Where can I find my group number and business details?
Can I delete or disable a user
Reset password
How do I reset my L&Z portal password
Report
What is a collections report?
What graphs are available in the L&Z Portal?
Where can I find an audit trail of my activity on the L&Z Portal?
How to View a Breakdown of Payments?
How do I view Advance Notice and Confirmation emails and letters sent by London & Zurich?
Do you have a report that shows failed collections and what data does the report include?
Where can I see all suspended customers?
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