This article will answer if L&Z collects a payment automatically once a payment is failed. This is also commonly known as 'representing payment'. The article will also explain how to add a one off collection once the payment is failed.
No. The L&Z system does not automatically retry failed payments (known as “re-presenting”).
If you wish to attempt collection again, you must set up a Single Collection manually:
1. Log in to the portal.
2. Go to Direct Debits > Customers > List Customers.
3. Search for the customer and select their account.
4. Open the Collection Schedules tab.
5. Click Add Collection Schedule > Single Collection.
6. Enter the new date and amount, then click Submit.
The new collection will be scheduled.
For support, contact customer.services@landz.co.uk.