FAQ

Frequently asked questions about our services

• Collection Exceeds Payment Limit Error
• When will I receive any monies collected from my customers?
• What is a Confirmation Letter and What does it Include?
• When does L&Z send advance notice and how?
• Can I add a collection schedule for L&Z to collect on a weekend?
• How do I contact London & Zurich for support?
• What is the difference between different types of user levels?
• How can I challenge an Indemnity Claim
• What are various reasons for a Direct Debit payment failure?
• What is an Indemnity Claim?
• How will I be notified about an indemnity claim?
• What does it mean when a collection is unprocessed?
• Where can I see how many Direct Debit is L&Z collecting for us?
• Can I collect on more than two dates in a month, and are there charges
• What is a Paperless Direct Debit service?
• What is a Direct Debit Mandate? 
• Do London and Zurich provide card payment solutions?
• What is a Direct Debit Instruction (DDI) and DDI Reference?
• Can you email the reports to more than one email address?
• Can I set up multiple direct debits on my customers account?
• What emails will be issued to my customers?
• What will appear on my customers’ bank statements when a Direct Debit is collected?
• Why is the email address mandatory on the customer account set up?
• Can I cancel a collection file once it has been uploaded?
• Can I amend/edit the amount or date of a Direct Debit collection?
• Why has a customer account been suspended? 
• What is a Direct Debit Paperless Script?
• Where can I find L&Z updates?
• Can I collect in other currencies?