Note – If you have not collected from the customer for a period of over 13 months or if the instruction was cancelled a new mandate will need to be issued to the Bank, please contact the Customer Services Team, who will assist.
- After logging in to the portal click on Direct Debit on the top bar menu.
- Please select Customers on the left-hand menu and then select List Customers.
- Next to Quick Search you will see a drop-down menu. Within this menu, please select the option to All Customers.
- Please then search for your customer within the Filter Data Search, once found please click on the underlined Customer Reference.
- This will open the customer details, please select Edit Customer Details.
- You will now be given the option to Reinstate Customer.
- Once you have entered the Reason for Reinstate, you will need to click on to Yes to complete the Reinstatement.
Your customer will now be Unsuspended and any collections going forward will recommence.
If you have any questions or enquiries, please get in with the customer service team by emailing customer.services@landz.co.uk