You will receive an email on the email address provided to us. An example of the email is below. The email provides you with important information on how to challenge a claim and other useful links that provides further details.
Dear John Smith,
We have received the following information for an indemnity claim in relation to Fitness Expert Ltd
This has been processed and applied to your account.
If the claim is not a cancellation, we suggest that you contact your customer regarding the reason for the claim(s). If the claim was made in error your customer can withdraw the claim.
If you would like to challenge the claim, you have an option to challenge for all reasons codes except number 4.If you wish to do this please provide the necessary proof to us at Indemnity Claims quoting DDIC challenge and the DDIC Reference number in the subject line of your email, no later than 6 working days of receipt of this email (this is because we cannot guarantee that challenges received after this time will be submitted within Bacs deadline).Details of the proof required, and more information about how to challenge a claim can be found via the following link: How can I challenge an Indemnity Claim
Once we have received the proof from you we will submit the challenge to the bank on your behalf.
If you have any further questions please direct them to Customer Services at customer.services@landz.co.uk.
*PLEASE DO NOT REPLY TO THIS E-MAIL*
This is an automated e-mail message sent from our system. Do not reply to this e-mail as we will not receive your reply! If you have any questions regarding this message please contact your account manager.
Kind regards,
London & Zurich Limited