A confirmation is sent to your customer within six working days when you add a customer in to the L&Z portal.
This would be sent to your customer via email or if an email address is not included then by post.
Note – Sending by post is a chargeable service. Conformation letters are compliance approved and details on the letter cant be changed.
Included in the confirmation will show your customer details as follows:
Name
Address
Bank Account Name
Bank Account Number (First four digits only)
Bank Sort Code
Included in the confirmation will show your customer details as follows:
Service User Number
Service User Name (This will display on your customers Bank Statement)
Reference (This would be your customer reference)
You company contact Details (Telephone number & Email Both Required)
The Direct Debit Guarantee will also display at the bottom of the email.
Please see an example of the email issue to your customer.
If you have any further questions, please do not hesitate to contact customer.services@landz.co.uk