- What is a DDI?
Before you can collect payment by Direct Debit, your customer must issue you with a mandate. This mandate is called a "Direct Debit Instruction", or DDI, although it is commonly referred to as a "Direct Debit Mandate".
- What is a DDI Reference?
A DDI Reference number is a unique number that is created when setting up a payer on L&Z system.
- Can we change the DDI reference?
DDI Reference once the Add Customer has been selected this reference cannot be changed and will remain in place. If you require to change this reference you will need to set up a new customer, with the new reference.
- What are the requirements of setting up a DDI Reference on the L&Z system?
DDI Reference must be between 6-10 characters, can be either all numeric, all alpha or mixture of both. No spaces or punctuation.
If you require any further help and support please do not hesitate to ask.