How to Manually Add a New Customer

A video guide to this process is also available via this link: How to Add a New Customer 

1. Log in to the portal.
2. Click Direct Debits > Customers > Add a New Customer.
   
   
3. Complete all required fields marked with an asterisk (*):

   - DDI Reference (6–18 characters, no spaces/punctuation)
   - Customer account name
   - Sort code & account number
   - Debit name (max 18 characters)
   - Customer’s contact name
   - Address and postcode
   - Email address (optional)

Please note: * DDI Reference > Once the Add Customer option has been selected, the DDI reference becomes permanent and cannot be amended. To apply a different reference, you will need to create a new customer record using the new reference.

4. Click Add Customer to complete setup.

The account will be created and collection schedules can be added. Customers with email addresses will receive free confirmation emails. Postal confirmations are chargeable.

For queries, contact customer.services@landz.co.uk.