How can I identify which collections can be retried?

• Go to Direct Debits at the top of the screen.
• In the left hand-menu, select Reports > Failed Collections.
• Search using the relevant date range.
• Review the Retry column:

• Collections with a checkbox are eligible for retry.

• Collections without a checkbox are not eligible for retry.

If you have any questions, please contact our Customer Services team at customer.services@landz.co.uk.