How do I change a payer’s bank account details?

Changing your payer's bank details on L&Z portal

• After logging in to the L&Z portal please click on Direct Debit on the top bar menu.
  
  
• Please select Customers from the left-hand side menu and then select List Customers.
  
• Next to Quick Search you will see a drop-down menu. Within this menu, please select the option to All Customers.
  
  
• Within Filter Data Search please search for the payer you want to change the bank details for, once found please click on the underlined Customer Reference.
  
  
• This will open the payer's record, please select Edit Customer Details.
  
  
• You will now be able to enter the New Sort Code (6 digits only), Bank Account Number and Debit Name. Once you have added the bank account details L&Z portal will complete a validation check. If you receive an error at this stage, it is possible that new bank account does not accept direct debit instructions.
  
  
• Once the new details have been entered, please click on to Save Details.
  
  
• Please ensure that you enter the new bank account details as soon as you receive them, as the new Bank details can take up to 6 working days to be set up with the Bank.
• If you have any further questions please do not hesitate to contact customer.services@landz.co.uk