**To suspend a customer:**
1. Log in to the portal.
2. Click Direct Debits > Customers > List Customers.
3. Search and Select Customer: Click the down arrow in the Select Customer Quick Search Option menu and choose All Customers.
- In the Filter Data Search field, enter the customer’s account name, reference, or postcode to locate the relevant account, then press Enter.
- When the relevant customer account is displayed, click the customer reference, which appears as blue text.
- This will display the customer account details. Click the black Edit Customer Details button to proceed.
4. Click > Suspend Customer.
5. Enter a reason and confirm.
- Once you have confirmed by clicking Yes at the top of the screen, a message will appear stating Customer Suspended Successfully, and the customer's account status will update to Suspended.
**To cancel collection schedules:**
1. Open the customer’s Collection Schedules tab.
2. For each active schedule, click Cancel.
3. Enter a reason and confirm.
- The collection schedule status will then show cancelled:
**Important:**
- Cancellations must be actioned 3 clear working days before collection. If you are cancelling a schedule within 3 clear working days you will see below warning message.
- If cancellation is attempted too late, customers must stop the payment directly with their bank.
For support, contact customer.services@landz.co.uk.