The L&Z Portal allows you to view all emails and letters sent to your customers. You can also check delivery status and see if letters were issued where emails failed.
**To view issued emails:**
1. Log in to the portal.
2. Click Direct Debits at the top of the screen.
3. Select Reports > Email Notifications.
4. Search by date range to view emails, including type (Confirmation or Advance Notice), customer reference, email address, date, delivery status, and content. You will also get the option to View the email that was sent:
- If an email displays as Bounced, Complained, or Unknown, selecting View will provide detailed delivery information, explaining why the message was not successfully delivered to the customer.
**To view issued letters (Email Failover to Post):**
If an email fails (Bounced, Complained, or Unknown), a letter may be posted instead. You can check this under Reports > Email Failover to Post.
- This report provides confirmation that the letter has been sent, along with customer information such as postal address, status updates, and the date the letter was issued. You can search within this screen by specifying a date range, which should align with dates set in the Email Notifications screen.
- Please note: Letters are charged at £1.75 each. Emails are free of charge, so keeping customer email addresses updated is important.
For enquiries, please contact customer.services@landz.co.uk.