Yes, the London & Zurich (L&Z) portal has a report called ‘Failed Collections’. This report will show once a date range is stated which customer(s) payment have failed, the date of failure, amount of failure and the reason why the payment has failed.
Tip: Input the date range of data you would like to view then click search, this report will then list all your failures in the date range stated.
You can access the failed collections reports as follows:
1) Select the ‘Direct Debits’ option from top menu once you have logged into the portal.
2) Select the ‘Reports’ option from the left menu pane and then click on ‘Failed Collections’.
3) Specify the date range From and To date and then click on the ‘Search’ button to view the results.
4) By default, the results will show 10 records and you can use the ‘Show’ drop down menu to select 25, 50 or 100 records. The results will indicate the reason code and reason description. You also have the option to export the results in CSV/ Excel formats using the buttons provided as highlighted above.
Tip: If further help is required to understand the reason why the customer(s) payment has failed, please click the “Help” tab at the top of the page and you will see 3 subcategories. Click on ‘Failed Collection Reason Codes’ and this will provide you with a list and explanation of the failures.
If you have any questions please do not hesitate to contact customer.services@landz.co.uk