To add a collection schedule for a customer:
1. Log in to the portal.
2. Click Direct Debits > Customers > List Customers.
3. Select the customer and open the Collection Schedules tab.
4. Choose Add Collection Schedule.
**Schedule Types:**
**Note:** New customers may require 6–13 working days before the first collection.
- Single Collection – For one-off payments or arrears. Enter date and amount. Click Submit
- Regular Collections – For ongoing fixed or continuous schedules (monthly, quarterly, etc.). Enter date, amount, frequency, and duration. Click Submit
- Single Collection, then Regular Collections – For starting with a one-off payment followed by a regular schedule.
- Click ‘Single collection, then Regular Collections’
- Enter the date of the first collection.
- Enter the amount of the first collection.
- Then enter the regular collection date.
- Enter the regular collection amount.
- Enter the frequency – Monthly, Quarterly, Biannually, Annually, Weekly, Four Weekly.
- Highlight ‘Fixed’.
- Click the option continuous.
- Click submit.
Please note: When prompted with ‘Add a Collection Schedule’, the portal will display the earliest possible collection date available for the customer(s). For newly added customers, you must allow 6 or 13 working days—depending on the Advance Notice period attached to the SUN—before the initial payment can be processed. Once this period is observed, you may proceed to select and set up the required direct debit collection schedule.
For support, contact customer.services@landz.co.uk.