Yes. The Failed Collections Report shows:
- Customers with failed payments
- Date of failure
- Amount
- Reason code and description
**How to access:**
1. Log in to the portal.
2. Go to Direct Debits > Reports > Failed Collections.
3. Select a date range and click Search.
You can export results to CSV, Excel, or PDF.
By default, the report displays 10 records per page; you can adjust this view to 25, 50, or 100 records using the ‘Show’ dropdown menu. Each entry details the reason code and corresponding description. Results can be copied, exported in CSV or Excel formats, or printed as a PDF using the available action buttons.
Tip: If you need additional information regarding the reason for a failed customer payment, select the “Help” tab at the top of the page. Under “Failed Collection Reason Codes,” you will find a comprehensive list and explanations for each failure reason.
For more detail, see: What are various reason for a direct debit payment failure?
If you have any questions please do not hesitate to contact customer.services@landz.co.uk