**Note:** If no collections have taken place for more than 13 months, or if the mandate was cancelled, a new mandate must be issued. Please contact customer.services@landz.co.uk for support.
**Steps to reinstate a customer:**
1. Log in to the portal.
2. Click Direct Debits on the top menu.
3. Go to Customers > List Customers.
4. In Quick Search, select All Customers.
5. Search for the customer using the Filter Data Search.
6. Click the underlined Customer Reference.
7. Select Edit Customer Details, then choose Reinstate Customer.
8. Enter the reason and confirm by clicking Yes.
The account will be reinstated, and existing active collection schedules will resume. You can also set up new schedules, but allow one extra day for the new mandate to register.
If you have any questions or enquiries, please get in with the customer service team by emailing customer.services@landz.co.uk