How do I retry a failed collection?

There are two ways to retry a failed collection:

• Retry a single failed collection

• Retry multiple failed collections in bulk

Single Failed collection.

• Go to Direct Debits at the top of the screen.
• In the left hand-menu, select Reports > Failed Collections.
• Search using the relevant date range.
• In the far-right column, select the failed collection using the checkbox.
• Then click Submit.
• Select the required retry date.
• Click Confirm.
• Go to Direct Debits at the top of the screen.
• In the left hand-menu, select Reports > Failed Collections.
• Search using the relevant date range.
• Select multiple failed collections using the checkboxes, or use the Select All checkbox in the header.
• Click Submit.
• Bulk retries will automatically use the next available collection date.
• Click Confirm to continue.

Important

• You can select a future retry date.

• The earliest available collection date will be highlighted in the calendar.

Bulk Failed Collections

Important

If you need to use different retry dates for bulk retries, you must:

• Cancel the bulk retries.
• Re-submit the collections individually with the required dates.

If you have any questions please do not hesitate to contact customer.services@landz.co.uk