An email address is required so that London & Zurich can send customers important Bacs compliance documentation, such as Direct Debit confirmations and advance notices.
Collecting a valid email address also helps protect you in the event of an indemnity claim. If notifications are sent to the customer by email, these can serve as evidence that the customer was properly informed of their Direct Debit arrangements.
For more about indemnity claims, see: What is an indemnity claim
If you would like to check whether email notifications have been sent to a customer, please refer to the knowledge article: *[Insert link to relevant KB article]*.
For further assistance, please contact customer.services@landz.co.uk.