How to suspend a collection schedule/cancel payments?

• After logging in the new portal please click on Direct Debit at the top menu.
• Please select customers on the left menu and then list customers.
• Next to quick search you will see a drop-down menu. Please select an option to “Select All Customers”
• Once you have selected the customer in the Filter Data Search here you search for the customer, please click on the underlined Customer reference.
• This will open customer details. Please select edit customer details.
• You will see an option Suspend Customer.
• Once you have clicked Suspend Customer a dialog box will appear. Kindly add the reason for suspending the account.
• Once you have added the reason, please click Yes which will suspend collection schedule.