How to reinstate a Customer Account?

• After logging in the new portal please click on Direct Debit at the top menu.
• Please select customers on the left menu and then list customers.
• Next to quick search you will see a drop-down menu. Please select an option to “Select All Customers”
• Once you have selected the customer in the Filter Data Search (here is where you can search for the customer account to reinstate), please click on the underlined Customer reference.
• This will open customer details. Please select edit customer details.
• You will see an option Reinstate Customer.
• Once you have clicked Reinstate Customer a dialog box will appear. Kindly add the reason for reinstating the account.
• Once you have added the reason, please click Yes which will reinstate the customer’s account and any active collection schedules will be reinstated and collection will occur 3 working days before payment is due.