You can cancel a collection schedule up to 3 working days before the collection date. After this point, the file has already been submitted. However, you can ask your customer to cancel the payment by contacting their bank.
**Steps to cancel a schedule:**
1. Log in to the portal.
2. Click Direct Debits > Customers > List Customers.
3. Search for the customer and open their account.
4. Select the Collection Schedules tab.
5. Locate the schedule and click Cancel.
6. Enter a reason and confirm.
The status will update to "Cancelled".
Please note: If you are cancelling a schedule after a collection is processed than you will see following message;
For help, email customer.services@landz.co.uk.