If you intend to move from London & Zurich (L&Z) to a new Direct Debit provider, the process begins when you email customer.services@landz.co.uk to notify us of your request.
Important Information
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This is a chargeable request.
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We will provide a quote and a leavers link for you to complete at the start of the process.
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Once the leavers form is submitted and the invoice for the quoted amount is paid, we will begin the migration steps.
Migration Steps
1. Bulk Deed Form
If you have not already supplied a Bulk Change Deed, we will request this from you.
If you already have the form, we can complete our section and return it to you so it can be passed to your new provider.
2. Migration Dates
Your new provider will submit the Bulk Change Deed to their bank to obtain the migration dates.
These dates will confirm:
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Your final collection date with L&Z
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Your first collection date with your new provider
Please ensure the dates allow enough time for a smooth transition.
3. Mandate Transfer and Cancellation
On the agreed migration date:
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L&Z will issue all Direct Debit mandate cancellations.
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Your new provider will submit the new mandates to set up your customers on their system.
4. Account Closure
Once the migration is complete, we will close your L&Z account and issue any final invoices.
5. Customer Data
If you require customer data, please notify our Customer Service team as early as possible. We will provide this securely and in a timely manner.
If you require any further information our customer service team is here to help. Please feel free to contact us via email on customer.servicee@landz.co.uk