How can I change the bank account L&Z pay our collected funds into?

In order to change the bank account that your collections get settled into, you will need to request the signatory/ Director contact of the London & Zurich (L&Z) account to email customer.services@landz.co.uk requesting for this bank change update. This will then create a customer services ticket which would then be picked up by a customer service member who will then deal with your request.

Within the email you need to confirm if you still have access to the existing bank account.  If not, we will place your L&Z account on hold whilst we go through this process, we will still make your collections but will not make your settlement payments until the change is complete, to ensure funds are not paid to the wrong account. We will release the funds into the correct bank account as soon as the new bank details have been updated.  Please note your customer accounts will only show the collections as ‘collected’ whilst the account is on hold.   

The signatory / Director contact will receive forms to complete and sign electronically via Virtual Signature. Once the forms have been received these will be reviewed and verified by the L&Z and once mandatory checks are carried out successfully the bank details will be updated and signatory / Director contact shall be notified via the support ticket.

Should you have any further queries please feel free to raise a new ticket by emailing customer.services@landz.co.uk and we will be happy to assist.